Emergency and Storm Damage

Storm damage and after-hours tree emergencies

When a limb is already through the roof, the order of operations matters more than the price.

What the Illawarra throws at trees

The failures here cluster around a few weather patterns. East coast lows bring days of saturating rain followed by wind, and that combination is what tips whole trees over — waterlogged clay on the Lake Illawarra flats and the Dapto lowlands loses its grip on the root plate long before the trunk gives out.

Southerly busters do the opposite kind of damage. A sudden change slamming into a canopy that has spent the day leaning north tears out long horizontal limbs and splits co-dominant unions, particularly in camphor laurels and in eucalypts with included bark in the fork. On the northern beaches strip from Thirroul to Coledale, the escarpment funnels and accelerates the wind, so two streets can get very different outcomes from the same front.

Summer storms with hail and downbursts produce a third pattern: snapped tops and hangers left sitting in the canopy, which are the most dangerous thing on a property because they look stable right up until they are not.

The first hour

Before anyone climbs anything, the site gets sorted into zones. Anything touching or within eight metres of a conductor is left alone and handed to the electricity network — there is no version of that job a general tree crew can take on. Anything holding a structure up is assessed before it is cut, because a limb through a roof is frequently the only thing stopping the rest of the frame from moving.

Then it is a make-safe: drop or secure the hangers, take the load off whatever is bearing it, clear the access route, and tarp what needs tarping. Full removal and clean-up follow once the immediate risk is gone, in daylight, with the right machinery on site.

What to do before we get there

Keep everyone out of the fall zone, including the area directly under any hung-up limb, and do not park under it. Photograph everything from a few angles before anything is moved — that is the record your insurer will want. If water is entering the building, contain it inside rather than climbing onto a wet roof. And do not attempt to cut a tensioned limb yourself; storm-loaded timber releases in directions that surprise experienced operators.

After the storm

Once the urgent work is done, the trees that did not fail are worth a look. Fresh cracks in a union, lifted soil on the windward side of a root plate, and tears where a limb ripped out are all signs the next front will do more damage. That is a job for pruning and deadwooding or, where the structure is compromised, a planned removal at normal rates rather than emergency ones.

Councils treat genuine emergency works differently from planned removals, but the exemption is narrow and normally requires evidence that the tree presented an immediate risk. Photograph the tree in place before it is cut.

Emergency line: (02) 4214 8006. For non-urgent work across the region, see the areas we cover.

More services

Explore our other services

Tree Removal

Whole-tree takedowns on tight coastal blocks and steep escarpment sites, sectional or crane-assisted.

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Tree Lopping and Pruning

Crown thinning, deadwooding and clearance pruning that keeps the tree stable through a southerly.

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Stump Grinding

Grinding stumps and surface roots below ground level so you can turf, pave or replant.

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Land Clearing and Mulching

Clearing building envelopes, fence lines and overgrown acreage, with the debris chipped into mulch.

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FAQs

Frequently asked questions

Who do I call first — you, the SES or the energy network?

If anyone is injured, call 000. If the tree is on or near powerlines, call the electricity network and keep everyone at least eight metres clear — no tree crew can legally work on it until the network makes it safe. If it is on a building or blocking access, the NSW SES handles the immediate make-safe on 132 500. Ring us for the tree work itself.

Do you work at night and on weekends?

Yes for genuine emergencies. Night work is limited to what can be done safely under lights, which usually means making the site safe and securing the hazard rather than completing the full removal. The tidy-up and the remaining takedown are finished in daylight, normally the next day.

Will my insurance cover storm tree damage?

That is between you and your insurer, and policies differ a lot on whether they cover removing a fallen tree that did not hit anything. What helps is evidence: photograph the tree, the damage and the position before anything moves, keep the written quote and the invoice, and ask your insurer whether they want their own assessor on site first.

What counts as an emergency and what can wait?

An emergency is a tree or limb that is already down on a structure, hung up in a canopy above where people walk, leaning with fresh root plate lift, or blocking the only vehicle access. A branch on the lawn, a leaning tree that has leaned for years, and general storm mess are next-day jobs — and treating them as emergencies just delays someone who is actually at risk.

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Call (02) 4214 8006